Terms of Service

Plain-language summary:By using Quikori you accept these terms. We provide the service “as available” with our best effort; you keep ownership of your content; we own the platform; either side can terminate; disputes go to §[NEEDS REVIEW: jurisdiction].

1. Acceptance of these terms

By creating a Quikori account or otherwise using the service, you agree to these Terms of Service (“Terms”) and to our Privacy Policy. If you accept on behalf of an organization, you represent that you are authorized to bind that organization. If you don't agree, do not use the service.

2. Account requirements

• You must be at least 16 (or your jurisdiction's age of digital consent) to use Quikori.
• Accurate, current registration info. Keep credentials secure; you are responsible for activity under your account.
• One account per business entity. Sub-accounts within your tenant are managed via the dashboard.
• Notify us immediately at [email protected] if you suspect unauthorized access.

3. Acceptable use

You agree NOT to use Quikori to:

• Violate laws, regulations, or third-party rights.
• Upload knowledge that you do not own or have permission to use.
• Generate, store, or distribute illegal content (CSAM, terrorism, hate speech as defined by applicable law).
• Send spam, scams, or unsolicited bulk messaging via the WhatsApp or widget channels.
• Attempt to extract underlying model weights, reverse-engineer the platform, or bypass rate limits.
• Use the service to provide professional advice (medical, legal, financial) without appropriate disclaimers and human oversight.
• Train competing AI services on Quikori-derived data.
• Probe, scan, or test platform vulnerabilities without prior written authorization (responsible-disclosure contact: [email protected]).

We may suspend or terminate accounts that violate this section without refund and report to authorities where legally required.

4. Intellectual property

Your content stays yours. Knowledge base sources, conversations, and tool outputs you upload or generate remain your property. You grant Quikori a limited, non-exclusive, worldwide license to host, process, and serve that content solely to operate the service for you. We do not train AI models on your content (see Privacy Policy §13).

Quikori, “Ori”, brand assets, and platform code are owned by us. The Quikori logo and name are trademarks. You may reference Quikori in case studies, customer marketing, and technical documentation in good faith.

Feedback you give us (bug reports, feature requests) is non-confidential and free to use without obligation back to you.

5. Subscription, payments, and refunds

• Three paid tiers: Support Team, Professional Team, Enterprise Team. See Pricing for current rates.
• Billed monthly or annually via Stripe in USD. Card data is handled directly by Stripe; we never see card numbers.
• Annual plans bill upfront and renew automatically. Monthly plans bill on subscription date and renew monthly.
• Cancel any time from /dashboard/billing. Cancellation effective at end of billing period; no early-termination fee.
• Pro-rated refunds within 14 days of upgrade if Quikori does not work for your use case. Email [email protected] — we will not gatekeep this.
• Failed payments: 3 retry attempts over 14 days; access suspended after final failure; data retained for 30 days for recovery.
• Tax: prices exclude VAT/GST/sales tax. We charge applicable taxes based on your billing address.

6. Service level + availability

Support Team / Professional Team:service provided “as available” with commercially reasonable effort. No SLA committed.

Enterprise Team: custom SLA available. Default target: 99.9% monthly uptime, response-time tiers per severity. Service credits per the Enterprise contract addendum.

We perform scheduled maintenance with at least 48 hours notice where possible. Emergency security patches may apply without notice; we communicate post-incident.

7. AI outputs + accuracy

Ori generates replies grounded in your knowledge base sources. Outputs are probabilistic and may be incorrect, incomplete, or inappropriate. You are responsible for:

• Reviewing outputs before relying on them for material decisions.
• Disclosing AI use to your end-users where required by applicable law (e.g. EU AI Act §52, ColorAdoptions).
• Ensuring your knowledge base sources are accurate and up to date.
• Monitoring conversations for harmful, biased, or hallucinated outputs and configuring handoff-to-human triggers as appropriate.

Ori is not a substitute for licensed professional advice. High-risk decisions (medical diagnoses, legal advice, financial recommendations to retail customers) MUST involve qualified human oversight.

8. Disclaimer of warranties

To the maximum extent permitted by applicable law, Quikori is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant uninterrupted, error-free, or virus-free service.

9. Limitation of liability

To the maximum extent permitted by applicable law, Quikori's aggregate liability for any claim arising out of these Terms or the service shall not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US$100. In no event shall Quikori be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business opportunities, even if advised of the possibility.

Some jurisdictions don't allow exclusion of certain warranties or limitation of consequential damages — those exclusions may not apply to you, and your statutory rights remain.

10. Indemnification

You will indemnify and hold Quikori harmless from third-party claims arising out of (a) content you upload or generate via the service, (b) your violation of these Terms or applicable law, and (c) your end-users' use of your chatbot. We will indemnify you against third-party IP-infringement claims targeting the Quikori platform itself, capped at the §9 liability ceiling.

11. Termination

You may terminate any time by cancelling in the dashboard. We may suspend or terminate accounts that violate §3 (Acceptable Use), fail to pay, or pose a legal/security risk. On termination:

• Your access ends at the end of the current billing period (you-initiated) or immediately (we-initiated for cause).
• Tenant data is purged 30 days after termination effective date — see Privacy Policy §7.
• Sections that should survive termination (IP, indemnity, liability, governing law) do.

12. Changes to these Terms

We may update these Terms. Material changes get at least 30 days notice via email and the “Last updated” field. Continued use after the effective date constitutes acceptance.

13. Governing law + dispute resolution

§[NEEDS REVIEW: pick your governing-law jurisdiction. Reasonable defaults for a Türkiye-incorporated SaaS: Turkish law for tenants based in Türkiye; international tenants subject to Turkish law with venue in İstanbul, OR English law with venue in London, common in B2B SaaS]. Disputes first go to good-faith negotiation, then to mediation (60 days), then to the courts of the chosen jurisdiction. Class-action waiver where permitted.

14. Miscellaneous

• Entire agreement. These Terms + the Privacy Policy + any Enterprise contract addendum form the full agreement.
• Severability. If a clause is unenforceable, the rest remains in force.
• No waiver. Failure to enforce a right does not waive it.
• Assignment. You may not assign these Terms without our consent. We may assign in connection with M&A.
• Force majeure. Neither party is liable for delays caused by events outside reasonable control (natural disaster, war, internet backbone outage).
• Notices. To us: [email protected]. To you: the email on file.

15. Contact

Questions about these Terms? Email [email protected].

§[NEEDS REVIEW] This document is a template. Before launching in any market, have it reviewed by qualified commercial counsel. Replace every §[NEEDS REVIEW] marker with vetted text. Pay particular attention to §5 (tax / payments — local invoicing rules), §9 (liability cap — must be enforceable in your jurisdiction), §13 (governing law / venue), and any sector-specific obligations (consumer-protection, healthcare, financial-services, EU AI Act).